Policies
How booking works.
Short version: one chair, by appointment. Be on time, give notice if you can't make it, and the rest looks after itself.
Appointments
The shop is appointment only, with no walk-in queue: one client in the chair, the next one at their time. There is a seat for you if you are early, and for whoever comes with you. Booking opens with the shop; the first-week list hears a day early.
Running late
Every service has a set time, and yours starts at the time you booked. If you arrive within 10 minutes of your slot, you'll still be seen, though the cut may be trimmed to fit what's left. Later than that, we rebook you rather than rush you, and the missed slot is charged the same as a late cancellation below.
Cancelling or moving an appointment
Life happens. Move or cancel with at least 2 hours' notice and there's nothing to settle. That is a short window on purpose, when most shops ask for a day. The trade is that inside it the chair can't be refilled, so for any reason the full price of the service booked is charged to the card on file.
No-shows
A missed appointment is charged at the full price of the service booked, the same as a late cancellation. One chair can't absorb an empty slot the way a six-chair shop can. Two hours' notice is all it takes to avoid it, and a message costs you nothing.
Card on file
No deposits. A card on file is required to book, and it is only ever charged for the cases above. You pay for the service however you like on the day. If something genuinely got in the way, get in touch; refunds are possible, at the shop's discretion.
Discounts
Military, veterans, police, fire, EMS and seniors 65+ take $5 off any service. Tell us once; it's on your file. Applied at the chair, not through the booking page.
Kids
Boys are welcome from the age they can sit still for a cut, at the regular menu price for the service. There is a seat for a parent to sit in, and if you'd like your own cut the same visit, book the two back to back.
Health and safety
Tools are cleaned and disinfected between every client, razors use a fresh blade every shave, and the barber's Montana licence hangs on the wall. If you wake up unwell, stay home and tell us as soon as you know. Tell us before the two-hour mark and there is nothing to settle, and we would always rather rebook you than have you in the chair.
Questions
Write to hello@onyxandaurumbarbershop.com. Anything not covered here is a conversation at the chair, not a rule.